Returns & Replacements Policy

Important Notice About Our Artwork

Most of our fractal artwork pieces are one-of-a-kind creations. Due to the unique nature of these pieces, we maintain a strict returns policy to protect the integrity and value of the artwork.

Color Accuracy Disclaimer

Please note that colors displayed on your monitor may vary slightly from the actual artwork due to differences in screen calibration, lighting conditions, and display settings. We make every effort to photograph our pieces accurately, but some variation between the digital image and physical piece is normal and expected.

General Return Policy

Returns are generally not accepted except under the circumstances outlined below.

Standard Returns (Buyer’s Remorse)

If you wish to return a piece for any reason other than damage or defect:

• Return Window: 30 days from delivery date

• Restocking Fee: 35% of the purchase price will be deducted from your refund

• Return Shipping: Buyer is responsible for all return shipping costs

• Return Authorization Required: You must contact us and receive a Return Merchandise Authorization (RMA) number before returning any item

Condition Requirements

To qualify for a return, the artwork must be returned in like-new condition, which includes:

• No scratches, dents, scuffs, or fingerprints

• All original packaging intact and undamaged

• Artwork in the exact condition it was received

• All accompanying materials, certificates, or documentation included

Additional fees may be incurred if the returned piece is not in like-new condition. The amount will be assessed upon inspection and deducted from your refund.

Damaged or Defective Items

If your artwork arrives damaged or defective:

• Contact us immediately via our contact form or email

• Provide photos of the damage and packaging

• We will work with you to resolve the issue on a case-by-case basis

• Resolution may include replacement, repair, or refund depending on the circumstances

Commissioned & Custom Work

All commissioned and custom artwork is non-returnable and non-refundable. By placing a commission order, you acknowledge and accept this policy.

International Orders

We welcome international customers! Please note:

• Return timeframes may be extended for international orders due to customs processing and shipping times

• International customers are responsible for all return shipping costs and any customs fees or duties incurred

• Contact us before returning international orders so we can provide guidance on the most efficient return method

Return Process

To initiate a return:

1. Contact us within 30 days of receiving your artwork via our contact form or email

2. Include the following information:

   • Order number

   • Item name/description

   • Reason for return

   • Photos (if claiming damage)

3. Wait for your RMA number – Do not return items without authorization

4. Carefully package the artwork in its original packaging

5. Ship the item using a trackable, insured shipping method

6. Provide us with tracking information

Refund Information

• Refund Method: Original payment method only

• Processing Time: 7-14 business days after we receive and examine the returned artwork

• Refund Amount: Purchase price minus 35% restocking fee and minus original shipping charges (for standard returns)

• Shipping Costs: Original outbound shipping charges are non-refundable

Exchanges

We do not offer exchanges. If you would like a different piece, you may return the original item following the standard return process and place a new order. Please note that one-of-a-kind pieces sell quickly and may no longer be available.

Questions?

If you have any questions about our returns policy or need assistance, please contact us via:

• Email: support@cs.stanragets.com

• Contact Form: Contact

We’re here to help ensure you have a positive experience with your fractal artwork purchase.

This policy is effective as of 10/10/2025 and subject to change. Please review this page before making a purchase.